Portaramp UK Ltd


Portaramp Limited understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

  1. Definitions and Interpretation "Account" means an account required to access and/or use certain areas and features of Our Site. "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below. "Our Site" means this website, www.portaramp.co.uk. "UK and EU Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and. "We/Us/Our" means Portaramp, a limited company registered in England under 05556499, whose registered address is Unit 2a Cradley Business Park, Overend Road, Cradley Heath, England, B64 7DW and whose main trading address is 3-4, Dolphin Business Park, Shadwell, Thetford IP24 2RY.
  2. Information About Us 2.1 Our Site, www.portaramp.co.uk, is owned and operated by Portaramp a limited company registered in England under Portaramp UK Ltd, whose registered address is Portaramp UK Limited, Unit 2a Cradley Business Park, Overend Road, Cradley Heath, England, B64 7DW. 2.2 Of Portaramp UK Limited, Unit 3 & 4 Dolphin Business Park, Shadwell, Thetford, Norfolk, IP24 2RY. Our VAT number is 642073559.
  3. Scope – What Does This Policy Cover? This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them. Where applicable we will look to hold and process information from people who have enquired with us and people who use any of our services. This policy will also cover when individuals apply to work with us. we will only use the information they supply to us to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Once a person has taken up employment with Portaramp UK ltd, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
  4. What Data Do We Collect? Some data will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data: 4.1 Name 4.2 Date of birth 4.3 Gender 4.4 Business/company name 4.5 Job title 4.6 Profession 4.7 Contact information such as email addresses and telephone numbers 4.8 Demographic information such as address and post code 4.9 Financial information such as credit / debit card numbers 4.10 IP address (automatically collected) 4.11 Web browser type and version (automatically collected) 4.12 Operating system (automatically collected) 4.13 A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected)
  5. How Do We Use Your Data? 5.1 All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below. 5.2 We use your data to provide the best possible products and services to you. This includes: 5.2.1 Providing and managing your Account. 5.2.2 Providing and managing your access to Our Site. 5.2.3 Supplying Our products and services to you. 5.2.4 Personalising and tailoring Our [products and] services for you. 5.2.5 Responding to communications from you. 5.2.6 Supplying you with email e.g. newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by clicking the link in any emails). 5.2.7 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.
    5.3 In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data. 5.4 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015. 5.5 Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies: a) You have given consent to the processing of your personal data for one or more specific purposes b) Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract. c) Processing is necessary for compliance with a legal obligation to which we are subject. d) Processing is necessary to protect the vital interests of you or of another natural person. e) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or f) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
  6. How and Where Do We Store Your Data? 6.1 We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. - We keep all customer, employee and contractor data as long as it is permitted by law. Confirmed members of our email lists are kept until they unsubscribe. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it. 6.2 Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements. 6.3 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site. 6.4 Steps We take to secure and protect your data include. 6.3.1 Encrypting data communications between your computer and our website using SSL technology 6.3.2 Encrypting sensitive data such as passwords. 6.3.3 Up-to-date Endpoint (Malware and Anti-Virus) protection. 6.3.4 Using technical and organisational steps, we will store it on our database within a secure network.
    6.4 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.. 6.5 Subject to applicable law, The Organisation may retain information after account deletion: - If there is an unresolved issue relating to your account, such as an outstanding invoice on your account. - If necessary for its legitimate business interests, such as fraud prevention. - If we are required to by applicable law; and/or in aggregated and/or anonymized form..
  7. Do We Share Your Data? 7.1 We may share your data with other companies in Our group. This includes Our holding company and its subsidiaries. 7.2 We may contract with third parties to supply [products and] services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. We currently contract with: a) Delivery companies by sharing your name and delivery address 7.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law. 7.4 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
  8. What Happens If Our Business Changes Hands? 8.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us. 8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
  9. How Can You Control Your Data? 9.1 When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails at the point of providing your details and by managing your Account). 9.2 You may also wish to sign up to one or more of the preference services operating in the UK or Europe: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it 10.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. 10.2 You may restrict your internet browser’s use of Cookies. For more information, see section 12. 10.3 You may withdraw your consent for Us to use your personal data as set out in section in 5 at any time by contacting Us using the details set out in section 15, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.
  11. How Can You Access Your Data? You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at sales@portaramp.co.uk, or using the contact details below in section 14.
  12. What Cookies Do We Use and What For? 12.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. 12.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for collecting analytics data on web site visits. For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site. 12.3 All Cookies used by and on Our Site are used in accordance with current English and EU Cookie Law. 12.4 Before certain third-party Cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. 12.5 Certain features of Our Site depend on Cookies to function. [Your Country] and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.6. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.10, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. 12.6 12.6 The following first party Cookies may be placed on your computer or device: Name of Cookie Purpose Strictly Necessary PHPSESSID/DSID/IDE Used by our online enquiry form. A random ID is stored within the cookie on our device and then deleted when you close your browser. Yes 12.7 The following third party Cookies may be placed on your computer or device: Name of Cookie Provider Purpose _qca Wistia To allow reporting and anonymous data collection mc Issuu Issuu set a number of cookies on any page that includes a Issuu comment box. While we have no control over the cookies set by Issuu, they appear to include a mixture of pieces of information to measure the number and behaviour of Issuu users, including information that links your visits to our website with your Facebook or Issuu account if you are signed in to one. This cookie does not identify you personally unless you are logged into Issuu, in which case it is linked to your Issuu and/or Facebook account. The mc cookie set by quantserve appears to be related to advertising, and may track your behaviour on our website. 12.8 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you. Find out more about Google Analytics cookies. 12.9 The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below in section 12.10. 12.10 The analytics service(s) used by Our Site use(s) the following Cookies: Name of Cookie First / Third Party Provider Purpose _ga Third Google Analytics Used to distinguish users _gid Third Google Analytics Used to distinguish users _gat Third Google Analytics Used to throttle the request rate back to Google 12.11 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 12.12 You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 12.13 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
  13. Summary of Your Rights under GDPR Under the GDPR, you have the:
    • Right to Recification - the right to request us to rectify inaccurate personal data.
    • Right to Object - the right to object to processing based on either public interests or legitimate interests. Processing must stop, unless we demonstrate compelling grounds for continuing the processing or that the processing is necessary in connection with our legal rights.
    • Right to Object to Direct Marketing
    • Right to be Forgotten - the right to have us erase personal data without undue delay. Contingent on the occurrence of one of the following: - The data is no longer necessary; - You withdraw your consent (where consent is our legal basis for processing); - We have no overriding grounds for continuing processing against the objectification; - Processing was unlawful; - Erasure is necessary with EU or national law.
    • Right to Restrict Processing - the right to have us restrict processing if: - The accuracy of the data is contested; - Processing is unlawful; - We no longer need the data for its original purpose, but need it for legal purposes; - Erasure is pending.
    • Right of Data Portability - the right to receive a copy of your data in a commonly used machine-readable format for transfer to another controller. This will either be in .xls or .csv format.
    Any formal subject access request should be made in writing to the address below. This will be provided free of charge. However we may charge a reasonable fee for repetitive, unfounded, or excessive requests or additional copies.
  14. Automated Decision-Making and Profiling 14.1 In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us. 14.2 The right described in section 14.1 does not apply in the following circumstances a) The decision is necessary for the entry into, or performance of, a contract between the You and Us b) The decision is authorised by law, or c) You have given you explicit consent. 14.3 Where We use your personal data for profiling purposes, the following shall apply: a) Clear information explaining the profiling will be provided, including its significance and the likely consequences b) Appropriate mathematical or statistical procedures will be used c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and c) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling. 14.4 We currently profile your personal data for the following purposes: To ensure you are sent relevant emails when you opt in to our email updates
  15. Complaints The Organisation tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of The Organisation’ collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
  16. Contacting Us If you have any questions about Our Site or this Privacy Policy, please contact Us by email at by telephone on 01953 681799 or by post at Portaramp UK Ltd, 3-4 Dolphin Business Park, Shadwell, Thetford, Norfolk, IP24 2RY. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).
  17. Changes to Our Privacy Policy We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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